I registered online for a haircut (10:06am) and showed up 10 minutes early today. There was a few people waiting but 3 trying to pay but it appears that they were having problems taking credit cards or debit. The board showed that I was next up for a haircut, they called out my name and another person stepped up and said I'm Terry M and took my reservation. Another stylist said I can cut your hair and I said no I had an appointment with this stylist and they said well you looks like you'll have to wait about 25 or 30 minutes now. What is the purpose of me registering online for a specific stylist if you're going to allow anybody to take somebody else's reservation? I didn't have the time to wait another half hour for the stylist so I left. Very disappointed that you didn't tell that person that they would have to wait or prove that they were Terry McBane.